Privacy Policy

Last Updated: September 12, 2026

1. Introduction

Club Penguin Zero ("we", "us", or "our") is committed to protecting your privacy and the privacy of children who use our Game. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or play Club Penguin Zero.

We comply with:

The General Data Protection Regulation (GDPR) for users in the European Union
The Children's Online Privacy Protection Act (COPPA) for children under 13 in the United States
Other applicable privacy laws and regulations

Please read this Privacy Policy carefully. By using Club Penguin Zero, you agree to the collection and use of information in accordance with this policy. If you are a parent or guardian and your child uses our Game, you are agreeing to this Privacy Policy on behalf of your child. This is a contract. Children cannot enter into contracts, so kids, please make sure your parents read this! They're the ones who have to agree.

2. Information We Collect

We collect minimal information necessary to provide and improve the Game experience. Specifically, we collect:

2.1 Email Addresses

When you create an account, we collect your email address to:

Verify your account
Send you important updates about your account
Provide password recovery services

We need your email to verify you so we can help you later if needed, and so you can reset your password, along with any other important messages that might come up. We don't use it for anything else.

We do not use email addresses for marketing purposes, and we do not share email addresses with third parties.

2.2 IP Addresses

We automatically collect IP addresses when you access the Game. We use IP addresses to:

Maintain the security and integrity of the Game
Prevent fraud, abuse, and unauthorized access
Comply with legal obligations
Analyze usage patterns to improve the Game

We keep track of your IP address to help keep Club Penguin Zero safe, to make sure people stay out, and to help us know when people like to play.

IP addresses may be logged temporarily for security purposes but are not used for marketing or shared with third parties for marketing purposes.

2.3 Game Account Information

When you create an account, you may provide a username and password. This information is used solely to manage your account and game progress. We do not collect real names, addresses, phone numbers, or other personal information beyond what is necessary to operate the Game. You share your username and password with us when you create an account. We need to keep that so that you can log in to your account again. We never collect personal information like your name or address.

3. How We Use Your Information

We use the information we collect solely for the following purposes:

To provide, maintain, and improve the Game
To authenticate your account and prevent unauthorized access
To communicate with you about your account and the Game
To ensure the safety and security of all players
To comply with legal obligations and enforce our Terms of Service
To analyze usage patterns and improve Game performance

We only use your account information to operate the game, keep the game safe, and contact you.

We do NOT:

Use your information for marketing purposes
Share your information with third parties for marketing purposes
Sell your information to advertisers or other companies
Use your information to create profiles for advertising purposes

We don't sell or share your information with anybody else and we don't use your information to give you ads.

All data processing is done in accordance with applicable privacy laws, including GDPR and COPPA.

4. Data Sharing and Disclosure

We do not share, sell, or disclose your personal information to third parties, except in the following limited circumstances:

Service Providers: We may share information with trusted service providers who help us operate the Game (e.g., hosting providers, security services). These providers are contractually obligated to protect your information and may only use it for the specific purpose for which it was shared. We use other services to run the game, and they're required to keep it safe.
Legal Requirements: We may disclose information if required by law, court order, or governmental regulation, or to protect our rights, property, or safety, or that of our users. If law enforcement tells us to, we have to share your data.
Safety and Security: We may share information to prevent fraud, abuse, or illegal activities, or to protect the safety of children and other users. If bad things happen, we may need to share your data.
Business Transfers: In the event of a merger, acquisition, or sale of any of our providers, user information may be transferred as part of that transaction, subject to the same privacy protections. If a service is sold, your data will move but will still be protected.

We do not share email addresses or IP addresses with third parties for marketing or advertising purposes under any circumstances.

5. Children's Privacy and COPPA Compliance

Club Penguin Zero is designed to be safe for children, and we take special care to protect the privacy of children under 13.

COPPA Compliance: We comply with the Children's Online Privacy Protection Act (COPPA). For children under 13, we:

Only collect minimal information necessary to provide the Game
Require verifiable parental consent before collecting personal information from children under 13
Allow parents to review, delete, or refuse further collection of their child's information
Do not condition a child's participation on providing more information than reasonably necessary
Do not share children's information with third parties without parental consent, except as required by law

We don't collect any more information than we need to for children, and we do not share children's information unless required by law.

If you are a parent or guardian and believe we have collected information from your child under 13 without proper consent, please contact us immediately at [email protected]. We will take steps to delete such information and obtain proper parental consent if applicable.

Parents may review, request deletion of, or refuse further collection of their child's information by contacting us at any time.

6. Your Rights Under GDPR

Users in the European Union have certain rights under the General Data Protection Regulation (GDPR), including:

Right to Access: You can request a copy of the personal information we hold about you
Right to Rectification: You can request correction of inaccurate or incomplete information
Right to Erasure: You can request deletion of your personal information
Right to Restrict Processing: You can request that we limit how we use your information
Right to Data Portability: You can request a copy of your data in a portable format
Right to Object: You can object to certain processing of your information
Right to Withdraw Consent: If processing is based on consent, you can withdraw it at any time

Everyone, regardless of geographic location, may exercise these rights in regards to our Game. To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days as required by GDPR.

GDPR is a data privacy law in Europe that requires certain rights for EU residents. Here, anyone can use these rights if they want to. Feel free to email us at any time!

7. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data in transit and at rest
Secure authentication and access controls
Regular security assessments and updates
Limited access to personal information on a need-to-know basis
Secure hosting infrastructure

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We do as much as we can to keep your data safe at all times, but nothing is 100% secure, so we can't absolutely guarantee it.

8. Data Retention

We retain your information only for as long as necessary to:

Provide the Game and maintain your account
Comply with legal obligations
Resolve disputes and enforce our agreements
Maintain security and prevent fraud

When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it for legal purposes. IP addresses may be retained in anonymized form for security and analytical purposes.

We do as much as we can to keep your data safe at all times, but nothing is 100% secure, so we can't absolutely guarantee it.

9. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to:

Maintain your login session
Remember your preferences
Analyze how the Game is used to improve user experience
Ensure security and prevent fraud

We do not use cookies or tracking technologies for advertising purposes, and we do not share tracking data with third-party advertisers.

We might use cookies (or technology similar to cookies) to do things like save your login, and remember your choices. We do not use cookies for advertising.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. However, we ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable privacy laws, including GDPR. Your data might end up in other countries while it's being used. We still make sure your information is protected.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the updated Privacy Policy on this page with a new "Last Updated" date
Notifiying users through established news channels (if the change is significant).

Your continued use of the Game after any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree to the changes, you may delete your account and stop using the Game.

If we change this policy at all, we'll change the date at the top, and if it's a major change, we'll post notices on all of our news outlets.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Club Penguin Zero Privacy Team
Email: [email protected]
Website: www.cpzero.net

For GDPR-related requests, we will respond within 30 days as required by law.

By using Club Penguin Zero, you acknowledge that you have read and understood this Privacy Policy. If you are a parent or guardian, you agree to this Privacy Policy on behalf of your child.

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